The Press Herald has a report on Vinland chef/owner David Levi’s complaint that Yelp manipulated his restaurant’s reviews on the site when he declined to advertise.
A Portland restaurant owner says Yelp has manipulated reviews of his restaurant after he declined to buy ads, an accusation the online recommendation site has faced before and vigorously denies, saying reviews are ranked by a computer algorithm.
Vinland owner David Levi said he was prompted to speak out Monday after he noticed that Yelp’s local community manager, Steff Deschenes, downgraded her personal review of his restaurant from four stars to three stars a year after posting the review. But Deschenes said she made the change months ago, after reflecting on her experience at Vinland.